Monday, June 27, 2016

MACRA Solutions versus MACRA Rants

Today, ACP offered practical solutions to physicians’ concerns about Medicare’s proposal to implement the new payment system created by the Medicare Access and CHIP Reauthorization Act (MACRA). 

The College’s detailed recommendations, summarized here in a press statement that is linked to the comment letter itself, would replace CMS’s proposed and unnecessarily complex quality scoring system with a much simpler and understandable approach as developed by the College. We challenge CMS to completely revamp how health information technology is reported to make it less burdensome and more clinically relevant to clinicians.  We advocate that CMS create safe harbors from payment reductions for smaller practices of 9 or fewer clinicians until a “virtual reporting” system is established.  We propose expanded choices and opportunities for physician-led models to qualify for higher payments as “alternative Advanced Payment Models”—including three new APM pathways for Patient-Centered Medical Home Practices, including two that would not require physicians in such practices to bear financial risk.  And we proposed many, many more ways that CMS can simplify implementation, ensure that only reliable and clinical relevant quality measures are used, and create more choices, more opportunities, and more flexibility for physicians in all specialties and types of practices to be successful by recognizing their ongoing commitment to improving care for their patients. 

Among the detailed suggestions that the letter offers to CMS:

  • For the Merit-Based Incentive Payment System, the College proposed a distinctive alternative scoring methodology, developed by ACP, which combines, simplifies, aligns and reduces the complexity of the four reporting categories that will qualify physicians for FFS payment adjustments in 2019.  The scoring approach included in the proposed rule had different points systems and scales for each of the four reporting categories, making it unnecessarily complicated; ACP’s alternative would put the points all on the same scale, combining them into one simplified and harmonized program as Congress intended.
  • The College proposed specific alternatives to CMS’s Advancing Care Information program that is to replace the current Meaningful Use program.  The ACP alternative would make it easier for physicians to report on and be successful in this category, in line with Administrator Slavitt’s promise to revamp the program to simplify reporting and make it more meaningful for clinicians.
  • ACP proposed additional improvements to simplify the reporting requirements for the Quality, Advancing Care Information and Clinical Practice Improvement categories.  The College’s suggested changes to the Resource Use category also included suggestions to reduce unintended adverse impacts on physicians and their practices.
  • ACP urged CMS to immediately create virtual reporting options and to create safe harbors for smaller practices until such options are available.  The College recommended that practices with 9 or fewer clinicians, should be held harmless from payment reductions that would otherwise occur until the virtual reporting option is available.  ACP also suggested that a virtual reporting option could be based on linking primary care Patient-Centered Medical Homes with Patient-Centered Specialty Homes, a concept long championed by ACP.
  • The letter also proposed more options and flexibility, instead of a one-size fits all approach, for practices to be certified as Patient-Centered Medical Homes or Patient-Centered Medical Home specialty practices, qualifying them for the highest possible score for the Clinical Practice Improvement Activity reporting category.
  • The College recommended that the initial reporting period for the quality payment program be pushed back to July 1, 2017, rather than starting on January 1 as CMS proposed.  This would give physicians and their practices the time needed to make the preparations required to be successful.
  • ACP proposed four different options for Medical Home practices to qualify as advanced Alternative Payment Models, instead of the single option proposed by CMS, including options to allow PCMHs to qualify without taking financial risk.  These additional options would potentially allow many thousands more practices to qualify and earn the 5 percent bonus on FFS payments 
  • The letter suggested other changes that would make more advanced Alternative Payment Models available for physicians in all specialties, especially including those in internal medicine and its subspecialties. 

The College’s approach of offering real solutions to real problems with CMS’s proposed rule will serve internists much better than ranting about MACRA—which regrettably characterizes much of the commentary about MACRA on social media.   While physicians’ concerns about MACRA are understandable and must be addressed by CMS, I stand by my view, as expressed in a previous blog post, that MACRA’s overall framework is far better for physicians than the current flawed Medicare reporting programs—offering them opportunities to receive positive updates rather than just avoiding cuts, giving them credit for their own quality improvement activities, exposing them to less financial risk through 2021 than under the current penalties for not being able to successfully report, providing opportunities for thousands of practices that are Patient-Centered Medical Homes to qualify for higher payments.  While I have had plenty of people express disagreement with that post, not a single one has been able to factually counter the specific improvements that MACRA makes over the status quo.  They can’t—because they are baked into the law itself.

The question then is whether CMS’s proposed implementation would accomplish the statute’s and Congress’s objectives to simplify and harmonize quality reporting and to create opportunities for physician-led delivery models to qualify for higher payments.  In ACP’s view, the proposed rule did have positive elements to move payments in the desired direction, such as reducing the number of required quality measures, but it fell far short in many other respects.  Keep in mind that it is a proposed rule—the very reason it was out for public comment was so that CMS could hear from doctors and others what it got right and what it got wrong, and even more importantly, what alternatives they would recommend to make it better.  Comments that just attacked the proposed rule, or the MACRA law itself, will accomplish nothing: only Congress (not CMS) can amend MACRA, and CMS can’t improve the proposed rule unless those offering comments can give them specific ideas on what they should do differently.  Solutions, not rants, are what will bring about the needed changes.

That is what ACP did today, offer solutions that would, in the words of Dr. Robert McLean, chair of ACP’s Medical Practice and Quality Committee, "simplify the quality reporting program, reduce the burden on physicians and especially smaller practices, and propose more options and flexibility for physicians to qualify for higher payments by recognizing their ongoing efforts to improve care to their patients.  With these improvements, implementation of the new payment systems would go a long way to achieving Congress’ goal of aligning payments with quality without imposing more unnecessary administrative burden on physicians.”

Today’s question: What do you think of ACP’s recommendations to CMS to simplify reporting and scoring, create safe harbors for smaller practices, revamp the Meaningful Use program, and provide more opportunities for physician-led Alternative Payment Models to qualify for higher payments?

Wednesday, June 8, 2016

Tolerating the Intolerable

Sarah Kliff is a highly respected healthcare journalist, now with www.vox.com and before that, the Washington Post. 

Sarah Kliff is also a patient.  

You might think that Sarah’s understanding of healthcare policy would have made her well prepared to navigate the complexities of our healthcare system. 

Think again.

In a fascinating first-person account of her experiences as a patient undergoing treatment for a chronic foot problem, Sarah observes that writing about American healthcare didn’t at all prepare her for the maddening work involved in coordinating her own care:
“I write a lot about health care for my job here at Vox, and have spent the past seven years covering and explaining the American health care system. But there was something I didn't understand about American health care until this experience.  It is the considerable burden our fragmented system puts on patients to coordinate their own care.”
She continues:
“Every three months, I just know I'm going to lose a few days of my life. I'm not talking about the work of managing one's health, the work that diabetics do to monitor their blood sugar or the healthy eating choices a doctor might recommend for an overweight patient. This can be a significant burden in its own right. 
What I didn't understand was the burden patients face in managing the health care system: a massive web of doctors, insurers, pharmacies, and other siloed actors that seem intent on not talking with one another. That unenviable task gets left to the patient, the secret glue that holds the system together. 
For me, this feels like a part-time job where the pay is lousy, the hours inconvenient, and the stakes incredibly high. It's up to me to ferry medical records between different providers, to track down a pharmacy that can fill my prescription, and to talk to my insurance when a treatment gets denied to find out why.” 
Something that should have been as simple as getting a prescription filled turned out to be anything but:
“The doctor handed me the prescription on a purple slip. It was for a topical anti-inflammatory medication that my doctor hoped would fix my problem by reducing swelling in a joint.
 I wanted to fill it promptly because my doctor said I'd need to bring the medicine with me to my first physical therapy appointment — the sooner I could get the medication, the sooner I could start treatment and (fingers crossed) the sooner I could return to running. 
I biked to the nearest pharmacy, a large CVS. A technician there informed me that that branch didn't carry this medication. I tried a larger CVS a mile away; no luck. I was late to dinner. 
I woke up the next morning. I called Walgreens, which did not carry the medication. I checked my insurance plan online, where I learned that they don't cover this medication so I couldn't use the mail-order pharmacy. 
I emailed my doctor's medical assistant at 8:28 am to ask what I should do. I searched for the medication online; the one place that appeared willing to sell it to me was an equine pharmacy in Iowa. I did not need a horse-size dosage. 
I sat at my kitchen table crying out of frustration. I cried because I was trying my best, and I really wanted to run again, but I felt like the health care system had bested me. I cried because nobody else — not my doctors, not the pharmacists — really seemed to care. 
It was 9:14 am, and I was late to work. 
I got an email from a medical assistant in my doctor's office at 5:05 pm. The doctor never should have given me the prescription in the first place. The medication I needed would have to be ordered by their office through a specialty pharmacy. I should expect to hear from them in a few days. 
‘I'm sorry this was not explained at the appointment,’ the email said. 
But then I got another email, from a different medical assistant. She didn't mention anything about the specialty pharmacy but asked if I wanted help filling the prescription. I sent her two emails back. She never responded. 
The issue was resolved three days later when I got a call from the specialty pharmacy, asking where to ship the medication. 
On its own, this is a relatively small inconvenience. Just writing out the details feels silly, almost self-indulgent. 
At the same time, it took about an hour out of my workday. When I didn't know how I'd get the medication, I was stressed and unable to focus. I felt like nobody else really cared about whether I got the prescribed treatment.” 
Sarah’s experience rings true for me, as I have had similar experiences trying to help a close family member get her prescriptions filled for an ongoing medical condition.  She too has had to go through the burden of obtaining pre-authorizations for her medications and then being bounced around from pharmacy-to-pharmacy trying to find someone who would be able to fill it.  I expect this experience rings true for many who read this blog.

The unnecessary and excessive burden our healthcare system imposes on patients is the flip side of the unnecessary and excessive burden it imposes on physicians.  One study found that 4 hours of professional time per physician and 5 hours of practice support staff time – could be saved each week if billing was streamlined.  Another found that cost of the hours per year that physicians spend on interacting with health plans is approximately $68,000.  Many other studies have reported the same: physicians are spending more and more of their time on administrative tasks that they find to be of little value to them or their patients—one of the drivers of the documented increase in reported  “burn-out” among front-line physicians.

Yet for some reason, both patients and physicians put up with all of this—or perhaps more accurately, feel powerless to stop it.  Maybe because it seems like the entire system is set up to ensure that no one is held accountable.

Physicians blame the insurance companies for requiring pre-authorization for needed drugs or procedures, insurance companies blame the physicians for ordering too many unneeded drugs or procedures, pharmacies blame the pharmacy benefit managers for making it difficult to fill prescriptions, pharmacy benefit managers blame the drug manufacturers for pricing the drugs too high—and everyone, it seems, blames the electronic health record.  The result is unhappy patients and unhappy physicians, yet nothing seems to change.

But it has to change.  We should not be asking patients to spend hours of their time navigating our maddeningly complex healthcare system.  We should not be asking doctors and their staff to spend hours of their time filling out unnecessary paperwork in our maddeningly complex healthcare system.

Patients and doctors alike should no longer be required to tolerate the intolerable.  In my mind, there is no more urgent task than demanding simplification in American healthcare.

Today’s question: What do you think of Sarah Kliff’s experience and what should be done about it?